We are a Non-Profitable Organization, Simba Animal Aid. We run the Nicosia Unified Pound owned by the Municipalities of Nicosia, Aglantzia, Strovolos, Lakatamia, Engomi and Agios Dometios.
We care for the dogs until they return to their families or until they find a new family.
This policy sets out how Simba Animal Aid uses your information to help further our work in protecting dog welfare. We want you to feel confident about your information and how we use it when you support our work and dogs in our care.
This policy covers all personal information collected by Simba Animal Aid. It applies to you if you interact with us, for example if:
• You're a supporter of Simba Animal Aid (this includes donors, volunteers or if you rehome, foster or sponsor a dog)
• You use any of our services
• You visit any of our websites
• You email, call or write to us
Our privacy and cookie policy may change from time to time. To keep up to date, visit these pages occasionally. If you have any questions relating to this policy or how we use your personal information, please contact us.
SIMBA ANIMAL AID CYPRUS
POSEIDONOS AVENUE 12
8042 PAPHOS
CYPRUS
TEL: +35726888700
FAX: +35726888721
EMAIL: simbaanimalaid@gmail.com
Who are ‘we’?
In this policy, whenever you see the words ‘we’, ‘us’, ‘our’ or ‘Simba Animal Aid’, it refers to Simba Animal Aid,. Simba Animal Aid is the data controller responsible for keeping your personal information safe and using it wisely.
What data do we collect?
Depending on how you interact with Simba Animal Aid, we might collect your personal information to help us provide and improve our services as a charity and to keep a record of our communications with you. The information we collect might include:
Contact details, like your name, email address, postal address, and phone number.
IP address, username, and other network activity data (see our Cookie Policy for more information about what data we might collect using cookies)
Responses you provide to our surveys and research, which might include gender, marital status, and age bracket.
Professional information, like job title and organisation.
Date of birth
Bank account number and other financial details
Sponsorship or membership information
Communication preferences and your interests
A record of our communications with you
Your supporter and engagement history
Photography and videography
Sensitive information (see below)
Publicly available information from social media.
If you apply to rehome a dog, we might collect information relating to your personal circumstances, your household, and the type of animal you are looking for.
In some cases, we may also collect information about you from publicly available sources, such as financial, philanthropic, and professional information.
CCTV
When you visit our shelter, we may record you on CCTV. We put up notices, so you know when CCTV is used.
Sensitive personal information
We don’t collect sensitive personal information unless there is a clear reason for doing so. For example, we might collect:
Medical information if you are taking part in a marathon or similar fundraising event.
Conviction history information if you want to foster a dog or volunteer for us.
Information to enable us to recognize and respond to the needs of a vulnerable person or person with a disability.
We will only collect and record sensitive information to make sure that we can enable you to support our work in the way you choose. A clear notice will be supplied when we ask you to give this kind of information, so you know why we need it.
Where we collect your data
Simba Animal Aid will process your personal information when you:
Rehome or foster a dog.
Sign up for publications or newsletters.
Become a dog sponsor.
Contact our service center.
Volunteer or fundraise for us.
Pledge or donate or sign up for an event.
Support one of our campaigns.
Visit our website.
Telephone, write, contact us online or text us, or provide your personal information in some other way, such as filling in a form or application on our website.
Our legal basis for collecting data
We always make sure that we have valid grounds for processing your personal information. Depending on the circumstances in which it has been collected and used, we rely on one of the following legal bases:
Where you have provided your consent to allow us to use your personal information in a certain way, such as receiving news by email, phone, or text message.
Where the processing is necessary to honor a contract with you, such as providing dog sponsorship or sale.
Where the processing is necessary for us to comply with a legal obligation.
Where it is in our legitimate interest to perform administrative functions or for governance, such as processing donations or following up an information request.
Where it is in our legitimate interest to generate funds or publicize our work, such as sending you marketing communications by post.
Generating funds and publicising our work
• Direct marketing, which is marketing that is actionable by the recipient and measurable by us
• Other forms of free or paid marketing, publicity or advertising including campaigns, income generation and fundraising to support our work
• Marketing communications by post where our legitimate interest is to raise funds to deliver our charitable purposes
• Digital marketing, using tools on social media platforms, such as Facebook, Instagram, Google, Twitter, TikTok and LinkedIn to support our work and increase engagement with us
• Personalization of communications such as post or email, so they are relevant and interesting
• Exercise of the right to freedom of expression or information, including in the media and the arts
• Analysis, targeting, and segmentation to improve our understanding of our audiences and our ability to do more for dogs
• Processing for research purposes, including market research
Managing our operations
• Physical security, information technology and network security
• Processing for historical, scientific, or statistical purposes
• Financial control and management
• Processing financial transactions and keeping financial controls.
• Prevention of fraud, misuse of our services, or money laundering
• Enforcement of legal claims including debt collection via out-of-court procedures
Administrative purposes
• Responding to enquiries or complaints
• Delivering orders for products or information
• Delivering dog sponsorship benefits
• Delivering membership benefits
• Rehoming dogs
• Administration of active dog insurance policies
• Sending thank you communications and receipts
• Administration of active financial transactions
How we use your data
In brief, we process your personal information to help us effectively improve dog welfare, provide our charitable services, comply with the law and to help us raise funds for our charitable services.
Cookies
For information on our use of cookies, see our Cookie Policy.
Rehoming or giving up a dog
If you need to rehome your dog, we will use the information you provide us to establish how we can best look after your dog while it is in our care and to ensure it goes to a suitable new home.
Volunteering for us
If you’re a volunteer or fosterer we will collect details to support, provide training for and communicate with you about your work. We may also need extra information about you (such as references, criminal records checks, details of emergency contacts or medical conditions). We will keep this information for legal or contractual reasons, to protect us (including in the event of an insurance or legal claim), and for safeguarding purposes.
How we secure your data
We are committed to keeping your information safe. Policy and processes have been designed to govern how we manage your personal information and we have invested in training on this for all our staff. Our staff complete mandatory information security and data protection training to reinforce their responsibilities and requirements.
Financial and sensitive data
We ensure that additional controls are in place for financial, sensitive, and other special categories of information, to make sure we meet regulatory and legal requirements for managing these types of information.
Your payments via debit or credit card are passed securely to our payment processing partner.
Website Security
We maintain a high level of physical and electronic security to keep your data safe. We use modern encryption software to ensure all the personal information you give over the internet, including credit card numbers, bank account details and name and address, is encrypted.
Encryption takes the words and figures you enter and converts them into bits of code that are then securely transmitted over the internet.
While we make every reasonable effort to ensure that information sent to us is done so securely, we cannot warrant the security of information transmitted to us through the internet. When you transmit information to us via the internet, you do so at your own risk.
Social Media and Digital Marketing
We may provide some of your details to advertising platforms or social media companies who work on our behalf, such as Meta and Google. These enable us to reach existing and prospective audiences more accurately with targeted ads when you visit Facebook, Instagram or Google services.
Using the matches found, we can create audiences that either contain our existing supporters or exclude them, which helps make our advertising more efficient, relevant and accurate.
How long we keep your data
We will retain personal information for different periods of time depending on your relationship with us and in line with our Retention Policy and Schedules, relevant laws and best practice recommendations. Once we no longer need to keep it we will delete or dispose of it safely and securely.
If you request no further contact from us, we will only keep basic information about you on our suppression list to avoid sending you unwanted materials in the future.